Shipping policy

Where we ship

We ship to the United States and Canada only. We are a small shop packing orders by hand, and those are the two countries we can serve properly right now. If you are somewhere else and you want SnoutHub, email us anyway. It genuinely helps us know where the demand is.

How long before it leaves us

Orders are packed and dispatched within 1 to 3 business days, Monday to Friday, not counting US public holidays. Every order is packed by a human, checked, and hand-carried to the carrier. If something is going to take longer than that, we will email you rather than leave you wondering.

United States

  • Standard shipping — $8.00
  • Express shipping — $15.00
  • Free standard shipping on orders over $49

Once your parcel is with the carrier, typical transit is 3 to 7 business days on standard and 1 to 3 on express. Transit times are the carrier's estimate, not a promise we can enforce.

Canada

We do ship to Canada, and we want to be completely straight with you about what it costs, because nobody likes a surprise at their own front door.

  • Canadian shipping is calculated at checkout by UPS, based on your address and the size and weight of your parcel. You see the real cost before you pay — we do not pad it.
  • Large or bulky items may cost noticeably more to send across the border. That is the carrier's price, not a surcharge from us.
  • Any additional shipping charges, duties and import taxes are the customer's responsibility.
  • These charges are NOT collected at checkout. They are billed to you separately by the carrier or by the Canada Border Services Agency, usually before or on delivery.
  • We cannot tell you in advance what those charges will be. They are set by Canadian customs, not by us.
  • If a parcel is refused at the border or sent back because duties were not paid, we can refund the items but not the shipping we have already paid.

We know that is not the warmest paragraph on this site. We would still rather tell you now than have you meet a courier holding an invoice.

Tracking

You will get a shipping confirmation email with a tracking number as soon as your parcel is scanned in. If it has been more than 3 business days since that email and tracking still has not moved, email us and we will chase the carrier for you.

Getting your address right

Please double-check your shipping address at checkout, including apartment and unit numbers. We ship to the address exactly as it is entered. If a parcel comes back to us because the address was incomplete, we will happily resend it once you cover the return postage.

If your address is brand new, in a new build or a new development, it may not be in the carrier's database yet. Say so in the order notes and we will make sure it goes out with a carrier that can actually find you.

Delays we cannot control

Weather, holiday backlogs, carrier strikes and customs holds all happen. Once a parcel is with the carrier it is in their hands, but you are still in ours. Email us and we will help you track it down.

Questions

Email store@snouthub.com. A real person answers, usually within one business day.